Frequently Asked Questions
Your online store experience
Do you have a physical store?
No. We pride ourselves in being a purely online jewel house. By removing the burden of rent, we can keep our prices fair while delivering world-class craftsmanship.
What payment methods do you accept?
We accept payments through secure gateways including UnionBank and PayPal.
Your Moissera jewel
When do I get my Moissera jewel?
Crafting and delivering our jewels to you take 4 to 6 weeks. If you have a specific date by which you wish to receive your jewel, please coordinate with our team. We will do our best to accommodate your target date.
How do I care for my Moissera jewel?
Please visit our Product Care page for instructions on how to maintain your Moissera jewel for years to come.
Your shipping options
Do you ship worldwide?
Yes, we ship worldwide. However, should there be no available shipping method for your exact address, we will notify you via email and refund you in full.
Will I be charged for shipping within the Philippines?
No. Local shipping fees are complimentary for all jewel purchases on moissera.com.
How much is my international shipping fee?
If you purchase a jewel on moissera.com for delivery outside the Philippines, you will be charged a US$150 shipping fee to be settled before delivery.
Do I have to pay an import tax?
If you purchased a jewel for delivery outside the Philippines, you will be charged an import tax. You are responsible for any relevant taxes, customs, and duties on your order, in accordance with the relevant import laws of your country.
How can I make a return or exchange on moissera.com?
To return or exchange a Moissera jewel purchased on moissera.com, simply email us at curator@moissera.com within 14 days of receiving your jewel. When we have received your request, we will give you instructions on how to return or exchange your jewel.